The NPC collects personal information about you when you apply to join our mailing list, attend our events or communicate with us in some other way. We use this information to record your interest in our work and, if applicable, provide you with relevant information. This policy explains more about how we use your personal information.

What information we collect about you

We collect only the information that is necessary to answer your enquiry, provide you with relevant information, or enable your participation in our events or other activities.  Normally, this will be limited to:

  • Name
  • Job title
  • Contact information including email address and phone numbers
  • Demographic information, such as postcode, event preferences and interests
  • The information you give us when you register for an online meeting or webinar and during the webinar, including recorded video, audio and chat data
  • Website usage data
  • Photos or video footage of any in-person event you attend, which is being recorded
  • Other information relevant to your enquiries
  • Information about a disability if you are attending one of our events and need special assistance.

How we use your information

Access to your information is permitted for members of the NPC staff team and may be extended for specific events to members of a co-organising team.  We use your information solely for the purposes of providing you with information that you have requested or access to any events you may be attending.

The NPC occasionally uses cookies and other technologies on its website.  A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. The purpose of this is to ensure our website is developed in a way that is helpful and easy to use.  Information about our cookie usage can be supplied on request from [email protected].

Information we may share with other organisations

Except for legitimate use connected with organising events, providing information pertaining to any event you attend, or answering a specific query from you, we do not share your information with any other bodies.

We may use third party service providers to store and manage our members lists or contacts lists.

In exceptional circumstances we may be asked to share your information with police or other investigators if it would prevent or detect crime or safeguard a person’s wellbeing. Each instance will be judged on its own merit and any sharing of information will be done within the law.

How long we keep your information

We will retain your information for a period of 3 years following your most recent contact with us.  If you are on our mailing list we will keep your information until you ask to be removed from the list. In such cases we will retain your name to ensure that you are not inadvertently contacted again without permission.

Accessing your information and other rights

You have the right to request a copy of any personal information we hold about you.  If you would like a copy of any of your information please email [email protected].

If any of the information we hold about you is incorrect or incomplete then please let us know. You have the right to have your information corrected so that we hold accurate records about you.

You also have the right to be forgotten. You can request that your personal information is erased if it is no longer necessary for the NPC to keep it, if you withdraw consent that you have previously provided, or you object and there is no overriding grounds to keep it or if it is unlawful to continue to keep it.

How to object or withdraw consent

If you object to our use of your personal information then we must stop unless we can demonstrate compelling legitimate grounds for continuing. Please email [email protected] and explain your objection.

If you have previously provided your consent for the use of your personal information then you can withdraw this consent at any time by emailing us on the same address.

How to Complain

If you feel that we have let you down in relation to your information rights then please email [email protected] explaining your concerns.

You can also make complaints directly to the Information Commissioner’s Office (ICO). The ICO is the independent authority upholding information rights for the UK. Their website is and their telephone helpline number is 0303 123 1113.

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