This webinar was hosted by the Emergency Services Times and explores the theme of sustainable impact: embed social value within emergency services operations through procurement routes. The webinar, now available online, explored the concept of social value, its evolution in over the past decade, and how it can be leveraged for delivering resilience in a multi and single-agency setting through procurement routes. The discussions also covered the future of social value, alongside requirements to move forward with evaluations and balancing tangible, intangible, and hybrid evaluations through qualitative and quantitative metrics that inspire innovations.