A new research paper has been published in the Journal of Flood Risk Management. The study examines the effectiveness of direct messaging emergency alerts through the Floodline public flood warning service in Scotland, managed by the Scottish Environment Protection Agency (SEPA). The research team conducted a user survey of individuals who are registered with the service. The survey revealed that the users generally appreciate the Floodline direct messaging service. However, the survey has raised important questions about the effectiveness of broad-scale flood alerts and the relationship between messaging and these alerts. In addition, users have also expressed other issues and suggestions, such as the need for more content and links to other information, closer collaboration with SEPA and other partners, and the opportunity to learn from and draw on recipients’ knowledge to enhance communication and flood responses.

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