The UK Government released a post-incident review addressing the disruption to the public emergency calls service on Sunday 25th June 2023. The fault occurred due to a software issue impacting over 9,600 callers. The report outlines six recommendations to enhance the government’s oversight and coordination during potential future incidents, including cyber-attacks and disasters, ensuring a robust response to emergencies. All recommendations have been accepted, and new measures to boost the resilience of the 999 call-handling system have been announced. This includes a notification system, a cross-government communication plan, and clarifying responsibilities. The Department for Science, Innovation, and Technology and the Cabinet Office jointly published the report. BT has implemented a temporary fix to mitigate the fault and is testing a permanent solution to improve the system’s resilience.


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