Communicating Effectively with the Public During a Crisis: A Literature Review

As part of a body of research funded by JRSS Charitable Trust, researchers at Alliance Manchester Business School and the National Consortium for Societal Resilience [UK+] have carried out a literature review to explore how public trust in democratic institutions can be enhanced through crisis communications. The review encompasses national and international examples of research and projects that illuminate how crisis communications can evolve to enhance that trust, and identifies areas where communications sometimes falter.

This review follows the report Societal Resilience Initiatives During Covid-19 published by NPC in July 2022, which was also funded by the JRSST Charitable Trust, Dr Judy Scully, and Professor Duncan Shaw (Alliance Manchester Business School, and National Consortium for Societal Resilience [UK+]) and explored 15 initiatives that highlight resilience at societal level.